South-West Reticulation Terms and Conditions

1. INSURANCE

South-West Reticulation is covered by full Public Liability. Upon request, we will happily provide a copy of any Certificate of Currency on quote acceptance.

2. SAFETY

Clients are expected to maintain a safe environment and ensure all individuals stay clear of the work area. If the work must be stopped due to unsafe conditions, unauthorised access to the site, or any circumstances beyond our control, additional charges may apply.

3. QUOTATIONS

All quotations are valid for 30 days from the date of issue unless otherwise stated. Quotations are based on the information available at the time and may require revision if the scope changes before acceptance. Once accepted, no changes can be made to the quotation without written agreement.

A 40% deposit is required to confirm your booking and allow for the purchase of materials. Deposits are non-refundable once materials have been purchased or work has commenced.

4. PRICING AND SCOPE OF WORK

Labour charges cover both time spent on site and the essential preparation required to complete your job to a high standard. This includes sourcing materials, scheduling subcontractors (if needed), organising equipment hire, travel, and reasonable follow-up tasks such as adjustments after the job is complete.

Pricing is based on the agreed scope of work. Further charges may apply if the requirements change on the day, for example, due to unexpected issues, additional requests, or repairs. We’ll always discuss any changes with you before moving ahead.

5. SCHEDULING

  • Jobs are scheduled in geographic zones to reduce travel costs and increase efficiency.

  • Scheduling typically occurs the week prior to your allocated date, and we will contact you to confirm the ETA.

  • If cancellations or gaps occur, your job may be brought forward on short notice. We will always aim to provide as much notice as possible.

  • While we aim to accommodate specific timing requests, this is not guaranteed.

  • Clients may cancel a job at any time before it has been scheduled without penalty. If cancelled after scheduling, charges may apply.

6. ACCESS AND PERMISSION

It is the client’s responsibility to obtain all necessary access and permissions for work to be carried out. This includes providing access keys, arranging access to council areas, and notifying relevant neighbours or stakeholders.

7. LIABILITY

South-West Reticulation is not liable for damage to underground or surface infrastructure not identified or disclosed by the client before work commences. Clients must notify us of all known hazards and call Dial Before You Dig if necessary. This includes, but is not limited to:

  • Utility lines, irrigation systems, lighting cables

  • Sewerage, stormwater infrastructure

  • Paving, driveways, curbs, soak wells

  • Edging, fences, brittle or decorative surfaces

  • Pets or live vegetation in work zones

All reasonable care is taken; however, we are not liable for surface damage (e.g., scuffing or friction marks) caused by tools, machinery, or materials due to the nature of the work.

8. FOLLOW-UP WORK

Our pricing includes reasonable follow-up within 14 days of job completion. This may include final checks, timer adjustments, or basic client support. Requests beyond this period may be considered additional work and charged accordingly.

9. CLAIMS

Claims regarding damage or service issues must be submitted in writing within 48 hours of job completion. Claims received outside this timeframe may not be accepted.

10. PAYMENT

  • Payment is due within 7 days of invoice unless otherwise arranged in writing.

  • Overdue payments will incur a monthly account-keeping fee of 2% of the outstanding balance.

11. DISCLAIMERS & LIMITATION OF LIABILITY

  • Any changes to these Terms and Conditions must be agreed upon in writing by an authorised representative of South-West Reticulation.

  • Clients acknowledge that they have not relied on any verbal representation outside of what is stated in this agreement.

  • South-West Reticulation is not liable for indirect, incidental, or consequential damages.

  • In the event of force majeure (e.g., weather, emergencies, supply chain disruptions), we will make all reasonable efforts to complete the job but cannot guarantee delivery or timing.

  • Where legally required, our liability is limited to resupplying the services or covering the cost of doing so.

  • These Terms and Conditions are governed by the laws of Western Australia and comply with the Australian Consumer Law.

12. PROPERTY MANAGEMENT AND CORPORATE CLIENTS

  • Quote acceptances must be submitted on company letterhead or via a verified email signature.

  • We will not action tenant or site contact requests without written confirmation from the Property Manager or authorised company representative.

  • Once approved, we will liaise directly with the tenant or site contact to carry out the work.

  • For large properties or where no one will be present for the quote, please provide a map or mark-up to indicate the area for inspection.